TERMS & CONDITIONS

RETURN POLICY

All sales are final. No refunds or exchanges will be permitted.

 

TERMS OF USE

By using our site, you agree to the terms of use and agree to follow and be bound by these terms. We do not warrant that the information on our website is accurate, complete or current. This includes pricing and availability information. We may change or update these terms so please check this page regularly. 

 

EXCHANGE POLICY

Crew Crew Apparel does not accept exchanges after 60 days from your purchase date. Please make sure to carefully review your order before finalizing your purchase. If trying to exchange an item, please resend order with a note attached providing us with detailed information; style, size, color, and accurate address. 

 

COPYRIGHT & TRADEMARKS

Materials, images, illustrations, designs, icons, etc. are all copy written and trademarked under legal authority of “Crew Crew Apparel" 

 

All content of our website including text, graphics, logos, button icons, images, and software, is the property of The Crew Ball Hard Merchandising and is protected by United States, Canadian and international copyright laws. You may electronically copy and print hard copies of pages from this website solely for personal, non-commercial purposes related to placing an order or shopping with octobersveryown.net. Any other use of our website, including reproduction and internet links, is strictly prohibited without our prior written permission.

“The Crew Ball Hard”, the shop.thecrewballhard.com domain name, the logos, graphics and button icons used on our site and all graphics and designs shown or displayed in our merchandise including the “The Crew Ball Hard” designs and CREW DOG designs are trademarks and of The Crew Ball Hard's IP Holdings used under license by The Crew Ball Hard Merchandising.

PRIVACY POLICY

Crew Crew Apparel respects our customers account information as private and confidential information and will never share with any third parties or individuals. Your information is secured and encrypted with the Secure Socket Layer Software. 

 

PURCHASE FOR PERSONAL USE ONLY

You may purchase products only for personal use and not for resale. By placing your order, you certify that you are purchasing products for personal use only and not for resale. We reserve the right to refuse orders for any reason without explanation. 
 

SHIPPING

SHIPPING POLICY

Free shipping on all orders worldwide. Orders may experience delays during periods of high traffic. Please allow 3 busisness days for order processing and payment verification. 7-10 business days for domestic shipping. 10-12 business days for international shipping.
Please check back with us periodically for any updates regarding our shipping policies.

 

SHIPPING RATES

Automatically calculate the shipping cost of your order with our shipping calculator (on the shopping cart page prior to checkout). 

Please note that select merchandise may have a higher shipping cost. These costs will be specified on the product page. 

Most orders have free shipping, but here are some normal rates: 

Standard: $4.95
Expedited: $11.95
Two-Day: $24.95
One-Day: $37.95


FREE SHIPPING

- Free standard shipping is available on all US and Canadian orders. (unless specified)

- Free in-store pickup at the Crew Crew Apparel flagship store is available. 

If you live in the Metro Detroit Area and would like to pick up at TCBH Studios in Detroit, MI. instead of paying for shipping, enter the code INSTOREPICKUP in the Discount Code area. Orders must be picked up within 7 business days from placing the order on-line. 

Email: crewcrewapparel@thecrewballhard.com to schedule your pick up. 

Address: 4731 Grand River Ave. Detroit, MI. 48208 United States. 

We preserve pick ups by appointment only. If you would like to receive an entrance badge please do so at http://tcbh.co/register


DELIVERY & TRACKING

Crew Crew Apparel processes orders on weekdays (Monday through Friday, excluding holidays). Although most orders will be shipped out within 3 business days or less, please allow up to 5 business days. You will receive an e-mail confirmation with tracking information once your order has shipped.  

Estimated shipping time based on Canada Post’s 2017 Delivery Standards: 

 

CANADA

- Expedited Parcel: 2 to 9 business days from ship date

- Regular Parcel: 1 to 7 business days from ship date

- Xpresspost: 1 to 2 business days from ship date

- Priority: Next day delivery from ship date

 

UNITED STATES 

Estimates excluding customs

- Small Packet USA Air: 5 to 8 business days from ship date

- Tracked Packet USA: 4 to 7 business days from ship date

- Expedited Parcel USA: 4 to 5 business days from ship date

- Xpresspost USA:  2 to 3 business days from ship date

- Priority Worldwide: Next business day from ship date

 

INTERNATIONAL 

Estimates excluding customs

- Small Packet International Surface: 4 to 12 weeks from ship date

- Small Packet International Air: 6 to 10 business days from ship date

- Tracked Packet International: 6 to 10 business days from ship date

- Xpresspost International: 4 to 9 business days from ship date

- Priority Worldwide: 2 to 3 business days from ship date depending on destination

 

The estimated shipping time may be subject to delays due to customs, destination, and national holidays. We ask that you please allow up to 10 business days for parcels with tracking, and 20 business days for parcels without tracking, before contacting us in regards to your order. If you have yet to receive your order within this timeframe or your estimated delivery date has passed, please contact us at crewcrewapparel@thecrewballhard.com and we will advise Canada Post.

Please note that we do not ship to P.O. Boxes.